Privacy Policy

Last updated: March 2026

Scuwo UG ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have — in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection law.

1. Data Controller

The data controller responsible for processing your personal data is:

Scuwo UG
Rabenweg 19A, 14612 Falkensee, Germany
Email: info@scuwo.com
Phone: +49 - 15171598483

2. Data We Collect

We collect and process the following categories of personal data:

Contact information: name, email address, phone number
Travel information: travel dates, destinations, number of passengers, passenger names, passport details (where required for booking)
Payment information: bank transfer details or other payment data necessary to complete a booking
Communication data: emails, messages, and any other correspondence you send us
Technical data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)

3. How We Collect Your Data

We collect your data through:

Direct contact — when you email or call us to enquire about or request a booking
Our website — when you submit a contact form or sign up for our newsletter
Cookies and analytics — automatically when you visit our website

4. How We Use Your Data

We use your personal data for the following purposes:

Processing bookings: to search for flights, make reservations with airlines, and issue tickets on your behalf
Communication: to respond to your enquiries, send booking confirmations, and provide customer support
Payment processing: to collect and confirm payment for our services
Legal compliance: to meet our obligations under German and EU law, including tax and financial record-keeping
Newsletter: to send you flight deals and travel updates, where you have given consent
Website improvement: to analyse how visitors use our site and improve the user experience

5. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 GDPR:

Contract performance (Art. 6(1)(b)): processing necessary to fulfil a booking or respond to a pre-contractual request
Legal obligation (Art. 6(1)(c)): processing required to comply with applicable law
Legitimate interests (Art. 6(1)(f)): processing for website analytics and service improvement
Consent (Art. 6(1)(a)): processing for newsletter subscriptions, which you may withdraw at any time

6. Data Sharing

We do not sell your personal data. We may share your data with:

Airlines and booking partners: necessary to complete your flight reservation (e.g. passenger names, passport details)
Payment service providers: to process payments securely
IT and hosting providers: who support our website and email infrastructure, under data processing agreements
Authorities: where required by law or legal proceedings

All third parties we work with are required to handle your data in compliance with GDPR.

7. International Data Transfers

Where data is transferred outside the European Economic Area (EEA) — for example, to an airline headquartered outside the EU — we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary:

Booking and payment records are kept for 10 years to comply with German commercial and tax law (HGB, AO)
General correspondence is retained for up to 3 years
Newsletter subscription data is retained until you unsubscribe
Website analytics data is retained in anonymised form

9. Cookies

Our website uses cookies to ensure it functions correctly and to analyse visitor behaviour. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time. We use:

Essential cookies: required for the website to work
Analytics cookies: to understand how visitors interact with our site (e.g. Google Analytics, if used)

Where non-essential cookies are used, we will request your consent.

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access (Art. 15): request a copy of the data we hold about you
Right to rectification (Art. 16): request correction of inaccurate data
Right to erasure (Art. 17): request deletion of your data where there is no lawful reason to retain it
Right to restriction (Art. 18): request that we limit processing of your data
Right to data portability (Art. 20): receive your data in a structured, machine-readable format
Right to object (Art. 21): object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at info@scuwo.com. We will respond within 30 days.

11. Right to Lodge a Complaint

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the competent supervisory authority. In Germany, this is the data protection authority of the state of Brandenburg:

Die Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg
Stahnsdorfer Damm 77, 14532 Kleinmachnow
Website: www.lda.brandenburg.de

12. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All email communication containing sensitive data is handled with care, and access to personal data within our organisation is restricted to those who need it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically. Continued use of our services after changes are published constitutes acceptance of the updated policy.

14. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, please contact us: